At Marcus Focus, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process.
Returns
You may return items within 14 days of delivery if they are unused, in their original packaging, and in the same condition as received.
To initiate a return, please contact us at [email protected] with your order details.
Once your return request is approved, you will be provided with instructions on how to send the product back.
Refunds
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed within 7–10 business days.
Refunds will be issued to the original payment method used during purchase.
Non-Returnable Items
Certain products cannot be returned, including:
Items that are damaged due to misuse or negligence
Items returned after the 14-day window
Custom or special-order items
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange, please contact us within 7 days of delivery at [email protected].